Upgrade, Maintenance, and Support program details

Please be aware, the Maintenance and Support program only applies to SketchUp Pro customers with a Classic License, and it is not applicable to the Shop, Pro or Studio subscription. Please be aware that the M&S program was discontinued on November 4, 2020.

After leaving Google and joining Trimble, we started offering more frequent improvements, bug fixes, and new features. To easily stay up to date with the latest and greatest that SketchUp Pro has to offer, we offered an upgrade, maintenance, and support program.

Why we created this program
  • Predictable expenses: We’ve heard from many companies that it’s difficult to upgrade SketchUp Pro after a release because they couldn’t budget for the upgrade cost. Now, with predictable spending on this program, companies can get the best of what SketchUp has to offer when a new version becomes available. NOTE: The M&S program was discontinued on November 4, 2020.
  • New Features: We committed to our customers that we will continue to work on development of new features and functionality. By offering an upgrade, maintenance, and support program, we’re putting the pressure on ourselves to deliver power-packed improvements to the SketchUp Pro offering.
  • More Support: We’re bringing phone support back! If you’re encountering an issue installing or authorizing SketchUp Pro, let us know and we’ll be happy to help out. Providing help via phone for installation and licensing issues is just the beginning, you can also contact us via email for additional issues. Please refer to your email with the upgrade, maintenance, and support information for contact details. Of course, we will continue to provide the same great Knowledge Center, Help Forum, and email support that has always been available.