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Help Center

Troubleshooting

Troubleshooting
  • Fixing an Issue in SketchUp
    • Space Bar opens Model Info dialog box
    • Handling Error Messages
    • Fixing Installation Problems
      • Uninstalling or repairing SketchUp
      • The installation won't run
      • Digital signature is invalid or missing
      • Custom locations missing after installing SketchUp
      • Accessing SketchUp with multiple partitions (Mac)
    • Fixing Startup Problems
    • Improving Graphics Performance
    • Connecting to Online Features
    • Reporting Errors with BugSplat
    • Handling Issues with Creating 3D Models
    • SketchUp Errors and Warnings
  • Fixing an Issue in LayOut
  • Troubleshooting ATI/AMD Related Crashes
  • Troubleshooting License and Subscription Issues
  • Troubleshooting Subscription Errors
  • BugSplat (Microsoft Windows)
  • Troubleshooting a Trial message after buying SketchUp
  • Fixing a corrupt or missing license file

Digital signature is invalid or missing

SketchUp has a digital signature imprint from Verisign, so if you receive a message that there is an invalid digital signature or no digital signature, the likely cause is that installation file was corrupted during download.

In that case, clear your browser's cache, and then try the download again. Note: It can take up to 30 minutes to clear the cache.

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No more submissions are permitted.
  • ‹ The installation won't run
  • Custom locations missing after installing SketchUp ›

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