SketchUp Shop - Frequently Asked Questions

What is SketchUp Shop?

SketchUp Shop is a subscription-based version of SketchUp for Web that includes professional-level features as well as Trimble Connect for Business and email support.

Can I use SketchUp Shop on my iOS or Android device?

SketchUp for Web works best on a device that allows you to use a mouse. Although you can open SketchUp Shop, on a tablet or mobile device, you’ll likely find it works best on a desktop computer with a three-button mouse.

How is SketchUp Shop different than SketchUp for Web, Free?

We’ve created a list!

Do I have to pay a subscription fee if I already own SketchUp Pro and have an active Maintenance and Support Plan?

SketchUp Shop is a new web-based application that is independent of the SketchUp Pro license and Maintenance and Support Plan.

How do I upgrade from Shop to the Pro subscription?

We are excited you have decided to upgrade to a SketchUp Pro subscription. This is a breeze with our new Trimble Account Manager. Using the Trimble Account Manager you can manage, upgrade, and purchase new subscriptions.

For information on using the Trimble Account Manager visit our Help Center article on the topic.

How do I add another user to my SketchUp Shop subscription?

To make changes to your subscription please follow the steps below:

  1. Visit the Account Management Portal
  2. Navigate to the Subscriptions panel
  3. In the row for SketchUp Shop, click the "+" on the right side of the screen.
  4. A new section will now be visible where you can create additional users.

What kind of support is provided for SketchUp Shop?

With a subscription to SketchUp Shop you receive email technical support. You also have access to the SketchUp Forum.

What is Trimble Connect?

Trimble Connect provides coordinated construction information for everyone across the design, build and operate lifecycle, enabling every stakeholder to share, review, coordinate and comment on data-rich building models. Anywhere. Anytime.

You can learn about the three tiers of Trimble Connect over at the Trimble Connect website.

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